FM24

In-house helpdesk operations will be a critical but often small part of a client's facilities management operation. With only limited knowledge and experience in the specialised area of helpdesk management, clients are often unable to extract optimum effectiveness from their valuable resource.

Working very closely with our clients, we use our facilities management experience in conjunction with our extensive helpdesk management knowledge to understand in great depth our client's requirements. With the benefit of this understanding we are able to offer a range of consultancy services, including but not limited to:

* Generating valuable management information
* Introducing and developing helpdesk SLAs
* Aligning service contracts with the helpdesk
* Helpdesk system procurement or enhancement
* System integration
* Making best use of mobile technology