Macro

A clean and straightforward help desk solution
Macro provides a 24/7 helpdesk service all year round that not only supports clients with their immediate reactive needs, but also enables clients to carry out proactive asset management, saving money in the long-term. The key feature of the asset management techniques used is that they allow cost efficiencies to be gained along with a review of operational performance.

Local support, global reach
The helpdesk operates from two central locations in London and Dubai for all clients from USA, Europe and Middle East, thus ensuring immediate support to clients around the clock.

It's simple: if there's a facilities problem in the workplace, our helpdesk service ensures it is fixed immediately. Macro’s high-tech, low-stress help desk services ensure that a response is just a phone call or web message away from every employee in your organisation. Better yet, we operate our professional service 24 hours a day, 364 days a year at no extra cost.

Flexible solutions, award-winning technology
Macro operates two software platforms, its in-house developed and award-winning “FM Horizon” system or industry standard “Concept Evolution”, both of which embrace the speed and collaborative advantages of the web. As in all other matters, the helpdesk software platform deployed by Macro will depend on a sound analysis of each client’s exact needs and circumstances.

Visibility of your supply chain, budget and building performance
Our systems aren't just responsive; they also proactively audit and capture data that is critical to performance management. By providing independently gathered, real-time information, Macro’s helpdesk service empowers you to make more informed decisions by answering questions like, "Would it be more cost effective to replace a sink than continuously repair it?", "How is my supply chain performing?" and "How much of our repairs budget remains for this month?". Beyond the core call and response service, we ensure you benefit from a valuable window on your facilities’ operational efficiency.